Figure 01 Employee performance (Source, Mondy and Martocchio, 2016)
Artificial intelligence (AI) is changing the workplace
quickly, and people are talking a lot about how it affects how well employees
function. While some think AI has the ability to drastically improve
employment, others worry that it will result in the loss of many jobs. Artificial
intelligence is the simulation of human intelligence processes by machines,
especially computer systems. Specific applications of AI include Expert systems natural language processing, speech, recognition and Machine vision Data is the main heart of the AI assisted employee
performance. (Hughes et.al, 2019)
AI
CATEGORIES
1. Strong AI
– artificial intelligence which can replicate the cognitive abilities of the
human brain .when there is a problem in the task it can use fuzzy logic to find
the solution autonomously.
2. Weak AI- AI system is designed and trained to complete a specific task.
Figure 02 Application of AI (Source ,Du-Harpur et al.,2020)
APPLICATION
OF AI IN EMPLOYEE PERFORMANCE
Improving Management of Performance:
Ø Real-time performance
tracking: AI-powered solutions are able to measure employee performance in
real-time, giving constant feedback and insights, by analyzing data from
multiple sources, including email, project management systems, and customer
contacts.
Ø Personalized goal setting:
AI is able to assess each worker's unique talents, limitations, and career
ambitions in order to recommend growth plans and goals that are specifically
tailored to them.
Ø Objective feedback and
reviews: By evaluating data-driven metrics and offering unbiased input, AI
systems may eliminate subjectivity from performance appraisals.
Increasing Efficiency and Productivity:
Ø Automation of repetitive
chores: Employees' time can be better spent on more strategic projects by using
AI-powered bots to handle repetitive tasks like data entry, meeting scheduling,
and repetitive report generation.
Ø Predictive analytics: AI can
examine data to identify possible obstacles and offer proactive fixes, which
reduces delays and increases productivity.
Ø Intelligent workflow
optimization: By analyzing workflow patterns and pinpointing opportunities for
development, AI may enhance teamwork and project management.
Customized Education and Training:
Ø Adaptive learning platforms:
AI-driven systems are able to provide customized learning paths and targeted
feedback based on each learner's unique learning preferences and performance
requirements.
Ø Identification and recommendation
of skill gaps: AI is capable of analyzing employee data to pinpoint areas of
weakness and suggest appropriate courses of study or other resources for
individualized skill development.
Ø Support for coaching and
mentoring: AI-powered virtual mentors can offer continuous direction and
assistance, as well as timely counsel and educational opportunities.
Enhanced Morale and Employee Engagement:
Ø Recognition and awards: AI
is able to recognize and recommend performance-based awards or recognition to high-achieving
staff members, which will increase their motivation and morale. Personalized
feedback and communication: AI is able to assess employee mood and provide to
managers tailored communication plans that build trust and engagement.
Ø Optimizing work-life
balance: AI systems may assist in managing schedules and workloads, ensuring
that workers take appropriate breaks and avoiding burnout, which results in a
more contented and effective staff.
ROLE
OF AI IN EMPLOYEE PERFORMANCE
- Ø Automated performance review
- Ø Continuous real-time
assessments
- Ø Learning and Development
- Ø Remove Bias
- Ø Improve the quality of
talent management
ADVANTAGES
OF AI IN EMPLOYEE PERFORMANCE
Enhanced productivity:
Ø AI can automate a lot of monotonous jobs, giving workers more time to concentrate on more strategic and innovative work. AI-powered Chabot’s, for instance, may respond to questions from customers, while AI-powered scheduling applications can make the most of employee schedules.
Better decision-making:
Ø AI is capable of analyzing enormous volumes of data to spot trends and patterns that people might overlook. This can assist companies in hiring and employing more effectively as well as developing and selling their products.
Enhanced learning and
development:
Ø AI has the capacity to tailor learning opportunities for every worker, giving them the precise instruction and guidance they require to raise performance and skill levels.
Decreased prejudice:
Ø By making objective judgments based on data rather than subjective opinions, AI can assist in removing bias from the recruiting and promotion process.
Enhanced morale among staff
members:
Ø Relieving employees of tiresome duties and giving them the freedom to perform at their highest level can boost morale and increase job satisfaction.
DISADVANTAGES OF AI IN EMPLOYEE PERFORMANCE
- It’s very Expensive
- Requires deep technical
experts
- Limited supply of qualified
workers to build AI tools
- Lack of ability
- Less human involvement
- Reduce Accuracy and reliability
CONCLUSION
Artificial Intelligence provide the better opportunity
for the organization to remove the drawbacks in the employee performance and
increase the intelligence in performance.
REFERENCES
Du‐Harpur, X., Watt, F.M., Luscombe, N.M. and Lynch, M.D., 2020. What is AI? Applications of artificial intelligence to dermatology. British Journal of Dermatology, 183(3), pp.423-430.
Hughes, C., Robert, L., Frady, K. and Arroyos, A., 2019.
Artificial intelligence, employee engagement, fairness, and job outcomes.
In Managing Technology and Middle-and Low-skilled Employees.
Emerald Publishing Limited.
Mondy, R. W., & Martocchio, J. J. (2016). Human resource management (14th
ed.). Boston: Pearson.
Strohmeier, S. and Piazza, F., 2015. Artificial
intelligence techniques in human resource management—a conceptual exploration.
In Intelligent techniques in engineering management (pp. 149-172).
Springer, Cham.
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